From Fine Dining to Humanitarian Service: Anouck’s Path

For four years, Anouck dedicated her talents and skills aboard the Africa Mercy. Starting as dining room manager and later as Operations Director, she shares with us her unique volunteer experience on board.

Anouck, tell us about yourself.

I come from the Bernese Jura, and my background is somewhat atypical: I started in haute cuisine as a restaurant specialist in Michelin-starred establishments, before continuing my studies at the École Hôtelière de Lausanne. My dream has always been to grow in a human and multicultural environment, where service excellence is part of a commitment greater than oneself. After various experiences in Switzerland, notably in Graubünden and at Rolex, as well as abroad, I finally found on board a hospital ship this unique combination of meaning, challenge, and service.

What motivated you to get involved with Mercy Ships?

I applied during Covid, in 2020, when many professional doors were closed. I was looking for a place where I could be useful and where my skills in hospitality and management would be welcomed. Mercy Ships quickly felt like the obvious choice. It was a unique opportunity to put my know-how at the service of those who need it most, in a setting full of hope.

What were your roles and main responsibilities on board?

I started as the dining room manager before being quickly appointed chief steward of the Africa Mercy. This role, similar to that of a hotel director, included managing catering for the crew and hospital, accommodation, housekeeping, cleaning, community activities on board, as well as welcoming and integrating new members. I was responsible for up to 100 people, made up of local workers and international volunteers.

Subsequently, I had the opportunity to serve as Operations Director, overseeing six key departments (logistics, finance, IT, academy, transport, and hospitality services), working closely with the general manager and ship captain. This role involved managing complex operations, planning maintenance work on board, organizing major events, and handling crisis situations. I was also involved in strategic preparations before missions on land and mentoring new department heads.

« I discovered fascinating cultures, breathtaking landscapes, and above all, met remarkable people from all over the world who left a mark on my heart. »

During these four years, I was fortunate to serve in several countries, including the Canary Islands, Senegal, South Africa, and Madagascar. This experience allowed me to develop my strategic and interpersonal skills in an intercultural and constantly evolving environment. Beyond the responsibilities, this journey deeply enriched me. I discovered fascinating cultures, breathtaking landscapes, and above all, met remarkable people from all over the world who left a mark on my heart.

What advice would you give to someone interested in volunteering on board?

I would say: go for it! If you want to live an extraordinary human and professional adventure, Mercy Ships is an incredible place. Get ready to step out of your comfort zone, to be moved, and to grow. It is a demanding but incredibly rewarding environment. You will learn a lot about others, about yourself, and above all, you will be part of a mission that changes lives—and without a doubt, your own too.

28 May 2025

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